Returns & Exchange Policy

Returns & Exchange Policy
For all uniform products listed on our site, with the exception of accessories such as ties, belts, socks, etc., returns are accepted within 7 days of receiving the order. The same policy applies to in-store purchases. No returns or refunds will be processed beyond this stipulated time frame. After 7 days but within 30 days of the delivery/purchase date, customers may only exchange the product for a different size of the same item.
Products purchased at store will be need to exchanged/returned at store only.
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All sports materials are non-returnable and non-refundable. Once purchased through our online store, sports products cannot be exchanged, returned, or refunded unless there is a defect in the product. Any detected issues must be reported to our customer support within 24 - 48 hours after the delivery date via call/email/website. No complaints will be accepted thereafter.

Requests for replacement/exchange/return are only valid when the product is unworn, unwashed, stain-free, undamaged, and with all original tags and packaging intact. Original collar tags must be present for replacement/return/refund; no products with other tags will be accepted.

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Our supervisor/delivery logistics reserves the right to accept or deny product replacement/exchange/return after a full inspection based on the aforementioned policies.

 

Customers agree not to dispute their decisions.

While we take stringent measures to ensure perfect condition upon delivery, there is a remote possibility of damage during transit, manufacturing defects, or delivery of a wrong item. In such cases, we will replace the item at no extra cost, provided the request is made within the specified time frame. No returns or replacements are allowed after order processing, except for the aforementioned reasons.

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Items like ties, belts, socks, and other accessories cannot be exchanged, replaced, or returned.

No product will be accepted for return/exchange/refund without the product's original bill.

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Customers need to arrange for the courier/shipping of return or exchange of products to the store.  Customers must pay the shipping charges communicated by the 'GradeUp executive' in advance for returning/exchanging the product to ensure a smooth process.

 

To initiate a replacement, email us your Order Number and the reason for returning to our specified email address, i.e., sales@gradeup.shop. Only after receiving our confirmation for the return should you send the item back to us. We will then arrange for the replacement through our logistics partner. We are not responsible for items sent to us for return/replacement without our confirmation.