Shipping Policy

Orders will be dispatched in 3 to 4 working days, while we take every effort to deliver your order as quickly as possible. The checkout process on the website occasionally accepts orders with temporary out-of-stock items. If the requested items or goods are out of stock,  we will fulfill the order within 7 to 14 working days. We can also offer a refund (Please refer to the refund policy) for customers who need the product sooner than 4 working days. If you prefer not to wait you can request a refund on unavailable and undelivered items, please email sales@gradeup.shop with your order reference number. At times, we will keep delivering partial items and the remaining items until the order is completed.

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Please Note: On some occasions, for example during the public holidays, there may be a delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.

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Every school portal is identified individually as per the privacy policy. Customers who order from different school portals or place separate orders from the same school but deliver to the same address will be charged separately for delivery. However, the weight and size of the packages will determine the courier fees.

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Please Note: We honour the orders as received and can only send the items that are ordered online only.

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Please Note: Foreign transaction fees may apply. This may reflect on your bank account as an additional charge.

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Carriers

We use different local and own carriers to deliver our orders:

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Refunds

Please refer to our Refund policy here.